If you do, please try to post back to the community. Good luck on your quest to find a solution. I think we've been having these issues for about a year now with ebbs and flows of going hard trying to troubleshoot because our users are getting sick of it, and then giving up because we get nowhere. I truly believe it is this application, but we've gotten no relief with Ring. We have also worked with our Managed IT Vendors thinking it was firewall or network issues, but to no avail. Just the desktop application and the browser version of Ring. Have you tried using ? or tested using their RC Phone App? Not sure if that app is still 100% relevant, but I have found some of the issues we have don't exist within that app. I have troubleshooted my heart out and cannot figure this out. call quality issues, the Plantronics HUB not recognized when RingCentral is first loaded in the morning. Hub provides you with an easy way to change device and software settings and install software and firmware updates. We have a ton of issues with our Plantronics headsets, and have tickets in for this. Plantronics Hub for Windows is a stand-alone application that enables you to personalize and enhance your experience with a Poly headset. This must therefore be a problem in Ringcentral, and is very frustrating for myself and callers. This PC is running W10 and exactly the same thing happens. I have also replicated this exact setup on another PC in a different office with the same Jabra but different headset and cable - identical models. I have tried downloading and using the Plantronics hub software ( ) but it's no better with or without this running and allowing Ringcentral to manage my headset. This also happens when the Jabra is disconnected. There isn't a repeatable pattern to this. When it cuts out, the headset "clicks" and both incoming and outgoing sound are muted. In a 5 min call this happens 4 or 5 times. This is random and generally lasts for a few seconds, then sound is re-established. The Plantronics headset keeps cutting out. I can switch between them during a call and they both work reliably, and the headset never skips a beat. I also use a Jabra desktop speaker on the same PC, USB connected.īoth work 100% perfectly in Teams and Zoom. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC. First, you need to download and install the software: Go to Choose Voyager Legend > Get Started > Start > Download. Customize feature in Plantronics Hub / Default is play/pause. This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Plantronics Hub enables users to update the firmware on their Plantronics Voyager Legend headset. USB Bluetooth adapter (adapter model only) 4. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Here it will be useful to know what firmware version you are on and what firmware version you are trying to upgrade to? Also are you connecting USB adapter directly to native USB port or via USB Docking station or splitter? Have you tried using another PC or adding exception for HUB in your security software/firewall when it tries to access Poly (formerly Plantronics) update servers? You can refer to this KB link and try whitelisting shared url's and test update again and share feedback if possible. It helps us to provide better guidance which may actually resolve the issue or at least help in finding the next course of action. We always urge community members/visitors to provide some basic details about the issue whenever starting a topic or stating a problem. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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